Thank you for shopping with Caravan. We want you to be satisfied with your purchase. Please review our return and refund policy below.
Returns
Personalized items are not eligible for returns.
We accept returns for eligible items within 30 days of delivery.
To qualify for a return, items must be:
Unused and unworn
In their original condition
Free from stains, odors, or damage
Returned in the original packaging whenever possible
Non-Returnable Items
The following items cannot be returned or exchanged:
Custom, personalized, or made-to-order products
Items damaged through normal wear and tear
Products returned more than 30 days after delivery
Clearance or final-sale items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can quickly resolve the issue.
We may offer:
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method within 5-10 business days, depending on your financial institution.
Shipping charges are non-refundable unless the return is due to our error or an item arrives damaged.
Exchanges
We currently exchange items only for:
Defective products
Damaged items
Incorrect orders
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Caravan is not responsible for returns lost during transit.
